Property Search

Bowes Mitchell is fully licensed with Safeagent (previously NALS)

Prominent local lettings agent Bowes Mitchell are members of Safeagent (previously NALS) set up to provide a much needed scheme to enable landlords and tenants to avoid the pitfalls of dealing with ‘cowboy’ letting agents.

What is Safagent?

Safeagent is the UK’s leading accreditation scheme for lettings and management agents operating in the Private Rented Sector. Established in 1999 by the Empty Homes Agency as The National Approved Letting Scheme (NALS) with the backing of the industry, their aim is to establish a single badge for consumers to look for and understand the service and protections a firm offered through adherence to strict accreditation criteria.

Recently rebranded as Safeagent, they ensure that agents comply with defined service standards and have in place a customer complaints procedure offering independent redress through The Property Ombudsman, Professional Indemnity Insurance, Client Money Protection cover as well as Tenancy Deposit Protection.

John Mitchell Steele managing director at Bowes Mitchell comments: “Added to the personal & professional service we have always offered, we see being a Safeagent licensed firm not only as reassurance to our clients but an excellent opportunity to increase business. This visible assurance provided by the Safeagent logo gives prospective landlords and tenants the confidence of knowing the service they can expect from dealing with us.”

Safeagent is a mark which denotes that your lettings and management agent is part of a Client Money Protection Scheme which will protect your money in the event that anything should happen to it.

To learn more about Client Money Protection (CMP) Schemes, please click here


Client Money Protection (CMP) is separate to statutory deposit protection. As a tenant it is important that you find out from your agent where your deposit is protected if they are dealing with this. You should then verify with the relevant deposit scheme that the deposit is protected properly. If the landlord is handling the deposit protection be sure you find out this information from your landlord.

The Property Ombudsman Trading Standards Safe Agent Tenant Deposit Scheme Rightmove Zoopla OnTheMarket 20 years
Click here for your instant valuation