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Bowes Mitchell Estate Agents is the trading name of Bowes Mitchell Ltd
Registered office: 172 Benton Road Benton Newcastle upon Tyne NE7 7UH
Registered in England No: 04142723

Here at Bowes Mitchell Estate Agents we pride ourselves on the level of customer service we provide. In the event that you feel dissatisfied with our service and wish to make a complaint, you will need to follow our Complaints Handling Procedure.

First, we would request you make your complaint in writing to the Managing Director, Mr John Mitchell Steele based at our Benton office. Upon receipt of your complaint he will assess your submission and respond within fifteen working days.

Second, whilst we aim to resolve all complaints within this period, if you are still dissatisfied and feel that there is a need to progress your complaint further, you may contact The Property Ombudsman.

Their contact details are as follows:

The Property Ombudsman,
TPOS Complaints,
Milford House,
43-55 Milford Street,
Salisbury,
Wiltshire SP1 2BP.

Telephone (01722) 333 306, e-mail: admin@tpos.co.uk, website: www.tpos.co.uk.

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